The ISP Contractor App is a native SaaS application designed to streamline customer, and subscription management, communication, and operational efficiency for contractors working in the Internet Service Provider (ISP) industry. The app aims to provide a comprehensive platform for managing network installations, repairs, and maintenance projects, ensuring seamless collaboration and timely completion of tasks.
Challange
Design an intuitive and efficient native app for both iOS and Android platforms.
Enable effective subscription, customer, and task management tailored for ISP contractors.
Facilitate real-time communication and updates to enhance team collaboration.
Provide robust administrative tools for resource management and performance tracking.
Solution
Discovery & Research
Conducted market research to understand the unique needs and challenges faced by ISP contractors.
Analyzed existing tools and apps in the ISP sector to identify best practices and opportunities for innovation.
Gathered insights through user interviews and surveys to inform the app's functionality and design.
User Experience (UX) Design
Developed detailed user personas and journey maps to illustrate typical contractor workflows in the ISP industry.
Created wireframes and interactive prototypes using Figma to visualize user interactions and ensure intuitive navigation.
Focused on minimizing friction in critical tasks such as job assignments, progress tracking, and communication.
User Interface (UI) Design
Designed a clean, professional interface that reflects EarthLink brand identity.
Emphasized high readability and usability, especially in field conditions, with clear visuals and straightforward layouts.
Developed a color palette and typography that enhance user engagement and reduce strain during prolonged use.
Key Features & Components
Dashboard: Comprehensive overview of ongoing projects, upcoming tasks, and critical alerts.
Project & Task Management: Tools for creating, assigning, and tracking tasks, deadlines, and milestones for network installations and maintenance.
Document Management: Secure storage and sharing of project documents, schematics, and client contracts with version control.
Progress Tracking: Real-time updates and progress reporting to keep clients and team members informed about the status of tasks.
Notifications: Push notifications to alert users about task updates, deadlines, and important messages.
Testing & Iteration
Conducted extensive usability testing with a diverse group of ISP contractors to ensure the app meets their needs.
Iteratively refined the design and functionality based on user feedback and performance testing, ensuring a smooth and efficient user experience.
Achievements
Successfully created a streamlined and intuitive subscription and customer management app tailored specifically for ISP contractors.
Improved team efficiency and collaboration through real-time communication and subscription management features.
Enhanced project transparency and client satisfaction with detailed progress tracking and reporting tools.
Received positive feedback for the app’s ease of use, clean design, and comprehensive feature set.
