Contractor Web App — SaaS, B2B — Web App Design Project
ISP Contractor Web App a responsive SaaS solution tailored for B2B interactions in the internet service provider industry. This web application aims to streamline project management, resource allocation, and communication for contractors working on network installations, repairs, and maintenance projects.
Challange
Design a user-friendly and responsive web app accessible from any device (desktops, tablets, smartphones).
Enable efficient project management and resource allocation specifically for ISP contractors.
Facilitate real-time communication and updates to improve team collaboration.
Provide robust administrative tools for workflow management and performance tracking.
Solution
Discovery & Research
Conducted comprehensive research to understand the specific needs and challenges of ISP contractors.
Analyzed competitor web apps to identify best practices and opportunities for innovation.
Engaged potential users through surveys and interviews to gather insights into their workflows and requirements.
User Experience (UX) Design
Developed detailed user personas and journey maps to illustrate typical contractor workflows and interactions.
Created wireframes and interactive prototypes using Figma to visualize user flows and ensure intuitive navigation.
Focused on minimizing friction in essential tasks such as job assignments, resource allocation, and progress tracking.
User Interface (UI) Design
Designed a clean, professional, and visually appealing interface that aligns with EarthLik Design System branding.
Emphasized readability and usability across different devices with responsive layouts and clear visuals.
Developed a color palette and typography that enhance readability and create a cinematic feel.
UKey Features & Components
Dashboard: Comprehensive overview of ongoing projects, upcoming deadlines, and critical tasks, optimized for all screen sizes..
Subscription and Customer Management: Tools for creating, assigning, and tracking tasks, deadlines, subscription, customer, sessions management, network installations and maintenance.
Document Management: Secure storage and sharing of project documents, schematics, and contracts with version control.
Progress Tracking: Real-time updates and progress reports to keep clients and team members informed.
Notifications: Push notifications and email alerts for task updates, deadlines, and important messages.
Testing & Iteration
Conducted extensive usability testing with a diverse group of ISP contractors to ensure the web app meets their needs.
Iteratively refined the design and functionality based on user feedback and performance testing, ensuring a smooth user experience.
Achievements
Successfully created a responsive web app that streamlined customers and subscripions management for ISP contractors.
Enhanced team efficiency and collaboration through real-time communication and resource management features.
Improved project transparency and client satisfaction with detailed progress tracking and reporting tools.
Received positive feedback for the web app’s ease of use, professional design, and comprehensive feature set.
